REMOTE RECEPTION AT FAO-UFMG: USE OF DIGITAL TECHNOLOGIES AS AN AUXILIARY TOOL IN DENTAL CARE
DOI:
https://doi.org/10.35699/2318-2326.2024.42013Keywords:
Acolhimento, COVID-19, ExtensãoAbstract
The National Humanization Policy (PNH) was created in 2003 with the aim of offering society quality care in all fields of health. The extension project “Welcoming and Orientation to the User of the Faculty of Dentistry at UFMG” was created in August 2017 with the aim of welcoming, in a humane way, users who sought clinical care at the faculty. In order to adapt to the changes imposed on clinical practice due to the pandemic context, in August 2020 the Remote Reception was created. The present study intends to report and describe the implementation of Remote Reception, a tool that was necessary to adapt activities to the scenario of coping with COVID-19. Created with the aim of maintaining a dialogical relationship with society during the pandemic, offering the population a guidance service during the interruption of face-to-face activities, this communication channel proved to be valid even with the return of face-to-face clinical consultations. Considering that humanization is an increasingly recurrent theme in the daily life of health services, the incorporation of new information and communication technology tools into the work process becomes fundamental.
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